Terms & Conditions

This Web Site is owned and operated by Combat Sports Store Australia Pty Ltd (ACN 641 773 284 – ABN 78 641 773 284). Use of this Web Site is subject to the Terms of Use. Combat Sports Store Australia Pty Ltd is not liable to you or any other for any loss in connection with the use of this Web Site or a Linked Web Site. This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers. Please read the full Terms of Use. Please note: Combat Sports Store Australia Pty Ltd reserves the right to amend the Terms of Use at any time. However, since you are bound by these Terms of Use, you should periodically refer to them. The Trade Practices Act and similar State and Territory legislation in Australia may confer rights and remedies on you in relation to the provision by us of goods or services on the Web Site, which cannot be excluded, restricted or modified. We do not exclude these rights but do exclude all other conditions and warranties implied by custom, law or statute. We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this Web Site or a Linked Web Site. You must take your own precautions to ensure that whatever you select for your use from this Web Site is free of viruses or anything else that may interfere with or damage the operations of your computer systems. We do not warrant that your access to the Web Site will be uninterrupted or error free or that any defects will be corrected. We may, from time to time, change or add to this Web Site (including these Terms of Use) or the information, products and services without notice. However, we do not undertake to keep this Web Site updated. We are not liable to you or anyone else if errors occur in the information on this Web Site or if that information is not up-to-date.

CREDIT CARD ISSUES

Your credit card details will only be retained by our acquiring National Australia bank. National Australia Bank processes your payment and Combat Sports Store Australia Pty Ltd arranges your goods to be despatched. In the case of a suspected fraudulent transaction, card details may be disclosed to the store/merchant for the sole purpose of performing further checks. Combat Sports Store Australia Pty Ltd does not or is not permitted to retain these details. Combat Sports Store Australia Pty Ltd will not be responsible for any misuse of stolen credit cards. We are entitled to treat any transaction carried out by any other user as authorised by you unless, prior to the transaction, you have notified your bank to cancel that user’s access method and the device is destroyed.

CONFIRMATION OF CREDIT CARD OWNERSHIP

Combat Sports Store Australia Pty Ltd may request a copy of your credit card (both front and back of the card), your signature and proof of identity, such as your drivers license. To speed up your transaction, you may submit this information electronically to info@combat-sports.com.au or Fax to Combat Sports Store Australia Pty Ltd: International Fax: +61 3 9338 2855 Local Fax: 03 9338 8255 In addition, customer please note if your total order is MORE THAN $500 GST Inclusive (Australian dollars), payment has to be made by DIRECT DEPOSIT to Combat Sports Store Australia Pty Ltds’ Bank account due to Security matters. At Combat Sports Store Australia Pty Ltd discretion, customer may be asked to contact credit card provider to reverse transaction and requested for Bank Deposit payment, even if the total order is less than $300 GST Inclusive (Australian dollars). We accept Visa, MasterCard, Bank Card and American Express.

INTERNATIONAL ORDERS

We no longer accept credit card payment from International customers. All international orders must be paid for by Paypal. International customers who pay by credit card will have their order cancelled and refunded on the card used. A new order will then need to be placed with payment made using Paypal.

RETURNS POLICY

This policy applies to all purchases made directly from Combat Sports Store Australia Pty Ltd. This policy is in accordance with Australian Consumer Law.

PROOF OF PURCHASE

All returns, store credits, exchanges and repair requests must be accompanied by original proof of purchase documentation. Photocopies will not be accepted.

CHANGE OF MIND

Combat Sports Store Australia Pty Ltd is not required to provide a refund if you have changed your mind; found the item cheaper elsewhere; decided you no longer like the purchase or had no use for it.

Combat Sports Store Australia Pty Ltd may, at their discretion, provide you with a store credit or an exchange if the following conditions are met:

  • You have produced satisfactory Proof of Purchase; and
  • The item/s are in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused, clean and as sold); and
  • It is within 30 days of original purchase; and
  • The item is not a special exception (see below):
  • Personal protective items such as head guards, groin guards, mouth guards
  • The items were not part of a ‘special clearance offer’ bulk purchase offered to the consumer at a significantly reduced cost.

If you are unable to provide a valid Proof of Purchase and/or 30 days has passed since the original purchase date, Combat Sports Store Australia Pty Ltd at its absolute discretion reserves the right not to offer an exchange or store credit for change of mind.

Combat Sports Store Australia Pty Ltd is not required to provide you with a copy of your original receipt to facilitate an exchange, store credit, insurance or warranty claim.

CONSUMER GUARANTEES

Where you believe an item is faulty, it may be necessary to send the goods to Combat Sports Store Australia Pty Ltd to be assessed within a reasonable period of time. If a product has a minor problem, Combat Sports Store Australia Pty Ltd may choose to provide you with a repair instead of a replacement or refund. Where the product has a major problem, you may choose a refund by way of a credit, a replacement or repair. You will be required to contact a Combat Sports Store Australia Pty Ltd to arrange for a product repair.

Items which need to be sent to Combat Sports Store Australia Pty Ltd for assessment or for return, will be at the cost of the purchaser and this cost will not be credited to you.

Where an item is damaged through misuse or abnormal use, Combat Sports Store Australia Pty Ltd cannot provide a refund, exchange or repair, whether the fault is identified by Combat Sports Store P/L or their service agent.

Replaced products must be of an identical type to the product originally supplied. Credits will be issued by way of crediting the amount to your Combat Sports Store Australia Pty Ltd account, excluding shipping costs.

Combat Sports Store Australia Pty Ltd may take into account how much time has passed since you bought the product and will consider the following factors:

  • type of product;
  • how your consumer is likely to have used the product;
  • the length of time for which it is reasonable for the product to be used; and
  • the cost you paid for the product;
  • the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

If the problem with a product is minor, you must accept a free repair if Combat Sports Store Australia Pty Ltd offers one.

What is a Major Problem?

Combat Sports Store Australia Pty Ltd will assess whether the item has a major problem. A product or good has a major problem when:

  • it has a problem that would have stopped someone from buying it if they’d known about it;
  • it is unsafe;
  • it is significantly different from the sample or description;
  • it doesn’t do what the business said it would, or what you asked for and can’t easily be fixed.

Where you have purchased a product from a third party; the third party cannot refuse to help you by sending their customer to Combat Sports Store Australia Pty Ltd. A customer of a third party cannot demand a repair, replacement or refund from Combat Sports Store Australia Pty Ltd.

Consumer guarantees do not apply if you or your customer:

  • got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it;
  • misused a product in any way that caused the problem;
  • knew of or were made aware of the faults before you bought the product.
WARRANTIES

Combat Sports Store Australia Pty Ltd has two classifications for the product range: Combat Training Products and Non-Combat Products. Combat Training Products are classified as any product that is subject to strenuous conditions. For example: boxing gloves, head-guards, boxing and wrestling shoes, combat uniforms. Non-Combat Products are classified as a product that is primarily a fashion product. For example: T-shirts, shorts, pants (not training pants), casual shoes. Combat Training Products have a warranty of 14 days from the purchase date. Non-Combat Products have a warranty for 1 months from the purchase date. If a product is faulty after the above warranty periods then no claim can be made. You will be asked for a purchase date of a product claim.

CANCELLING/CHANGING AN ORDER

An order can only be cancelled or changed if it does not have an assigned tracking number for shipping. Any order that has been processed and is in transit is not eligible for change or cancellation. An exchange must be requested once the order has arrived, and return shipping will be at the cost of the purchaser.

EXCHANGE POLICY

We are happy to accept your returns and you can exchange them for another size or colour if you wish provided it is within 14 days of your original purchase date. Please include a self-addressed prepaid post satchel (Express or Registered Post satchel is best). If no satchel is provided, there will be reshipping fee which is the responsibility of the buyer. Goods must be returned in their original, unworn condition, with packaging and tags attached. Damaged or worn items are not eligible for exchange and will be returned to the customer.

When returning the goods to Combat Sports Store Australia Pty Ltd, please include a note with your exchange detailing your request. We are not responsible for any returned items lost in transit. Shipping charges are not refundable so please choose your order carefully.
REFUND POLICIES

Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision.

Customers are required to contact Combat Sports Store Australia Pty Ltd by phone or email and authority for returns must given by Combat Sports Store Australia Pty Ltd prior to any returns. Please retain your receipt for proof of purchase. Internet customers please note that images of products shown on the website could be slightly different from the actual products.

DELIVERY

All goods that have been paid in full will be despatched within 3 working days in Australia. If the products are out of stock, customers will be notified within 3 working days via contact details provided to Combat Sports Store Australia Pty Ltd.

WHOLESALE CUSTOMERS

The GST component of your order is added as an itemized line item at checkout, prior to you applying payment.

COPYRIGHT

This Web Site is our copyright property. You are provided with access to it only for your personal and non-commercial use.